NALA offers a full refund within 7 days of purchase, and exchange within 14 days of purchase subject to the following conditions: Returned items should be in their original, re-saleable condition, packaging intact and accompanied by valid receipt. Items purchased at reduced prices or gifted can be exchanged within 3 days, but no refund will be provided. Cash refunds will be considered in case of manufacturing defects. We reserve the right to modify or update this policy at anytime without prior notice. We do not accept any responsibility or liability whatsoever for lost, damaged, stolen or any unauthorised use of cards. This policy is governed by and shall be interpreted in accordance with the laws of the UAE.